Refund & Return Policy
1. STRICT NO-RETURN / NO-EXCHANGE POLICY ALL SALES ARE FINAL. Due to the specialized nature of our procurement and automated order system, we do not accept returns, exchanges, or cancellations for "change of mind" or incorrect selection by the customer.
By placing an order, you explicitly acknowledge that the product is procured and processed specifically for your order. Please review your order carefully before confirming.
2. EXCEPTIONS (ONLY FOR DEFECTIVE OR WRONG ITEMS) We strictly guarantee the quality of our products. You are eligible for a full refund or free replacement ONLY under the following strictly defined circumstances:
Defective Item: The product arrived non-functional or significantly damaged.
Wrong Item: You received a product different from the model number you ordered.
3. HOW TO REPORT AN ISSUE (MANDATORY) To open a claim, you must contact us at shopreplyteam@gmail.com within 14 days of the delivery date shown on the tracking information. Claims made after this period will not be accepted.
Required Evidence:
Your Order Number.
Clear Photos/Video of the defective item.
Photos of the shipping label and original packaging. (Crucial for verification)
Note: Do not return items without first contacting us to receive a Return Merchandise Authorization (RMA) number. Unauthorized returns will be refused.
4. REFUND PROCESS
If your return is approved as a valid defect/error, we will cover the return shipping costs.
A refund will be processed to your original method of payment within 10 business days after we receive and inspect the returned item.
CONTACT US
Email: shopreplyteam@gmail.com
Address: #806, Building 105, 21, Yehyeon-ro 35beon-gil, Giheung-gu, Yongin-si, Gyeonggi-do, 17103, Republic of Korea